FAQs:
1. Where are your products sourced from?
Our products are made from herbs and natural ingredients sourced from top-quality providers that prioritize customer satisfaction.
2. Are your products organic and sustainably sourced?
Yes, we take pride in using organic and sustainably sourced ingredients to ensure the highest quality for our customers.
3. Do you offer customer support for product-related queries?
Absolutely! Our dedicated customer support team is here to assist you with any questions or concerns you may have about our products.
4. How can I contact your customer support team?
You can reach our customer support team via email for quick assistance, and we will respond to you as soon as possible.
5. What is your response time for customer inquiries?
We strive to respond to all customer inquiries promptly, typically within 24 hours during regular business hours.
6. Do you offer refunds or exchanges for dissatisfied customers?
No, we do not accept refunds or exchanges.
7. Can I track my order through your customer support service?
Yes, you can track your order status and receive updates through our customer support team once your order has been processed.
8. Are there any specific guidelines for using your products that I should be aware of?
Our products come with detailed usage instructions and guidelines, but feel free to contact our customer support team for any additional information you may need.
9. What sets your customer support apart from others in the industry?
We take pride in providing personalized and attentive customer support to ensure a positive experience for all our customers.
10. What countries do you ship to?
Singapore and Malaysia only.
11. What type of shipping to do you ship?
Standard for international.
Local courier or self-pickup for local.
12. How can I provide feedback on my customer support experience?
We welcome all feedback from our customers to continuously improve our customer support services. You can share your feedback through our website or email our customer support team directly at [email protected].